Service Agreement

Terms & Conditions

Please read these terms carefully before using our services. They define the rules of our engagement.

Last Updated: January 15, 2024

1. Acceptance of Terms

Welcome to Native Home Space. By accessing our website, booking our services, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you ("the Client," "you," or "your") and Native Home Space ("the Company," "we," "our," or "us").

2. Company Information

Native Home Space is a home renovation company registered and operating in the United States. Our services include but are not limited to tile installation, plumbing upgrades, electrical upgrades, siding replacement, roofing improvements, and window replacement.

  • Business Address: 1298 Smyrna Rd, Keatchie, Louisiana 71046, USA
  • Phone: (713) 686-6929
  • Email: info@nativehomespace.com

3. Services Provided

We offer comprehensive home renovation services, including:

  • Tile Installation — floor, wall, backsplash, and bathroom tiling
  • Plumbing Upgrades — pipe replacement, fixture installation, water heater services
  • Electrical Upgrades — panel replacement, rewiring, lighting installation, smart home integration
  • Siding Replacement — vinyl, fiber cement, and wood siding installation
  • Roofing Improvements — roof repair, replacement, and gutter installation
  • Window Replacement — energy-efficient window installation and replacement

The scope of each project will be defined in a separate service agreement or contract provided to the Client after the initial consultation.

4. Quotes and Estimates

All quotes provided by Native Home Space are estimates based on information available at the time of assessment. We offer free, no-obligation consultations and estimates. Final pricing may vary based on:

  • Unforeseen structural issues discovered during construction
  • Changes to the project scope requested by the Client
  • Fluctuations in material costs
  • Additional work required to meet building codes

Any changes to the original quote will be communicated to the Client in writing before proceeding with the additional work.

5. Contracts and Agreements

Before commencing any renovation work, a written contract will be executed between Native Home Space and the Client. The contract will include:

  • Detailed scope of work
  • Project timeline and milestones
  • Total cost and payment schedule
  • Materials and products to be used
  • Warranty information
  • Terms for changes and cancellations

6. Payment Terms

Payment terms are as follows unless otherwise specified in the service contract:

  1. Deposit: A deposit of 30% of the total project cost is required upon signing the contract to secure materials and schedule the project.
  2. Milestone Payments: Progress payments are due at agreed-upon milestones throughout the project duration.
  3. Final Payment: The remaining balance is due upon project completion and final walkthrough.
  4. Late Payments: Payments not received within 7 days of the due date may incur a late fee of 1.5% per month.
  5. Accepted Methods: We accept credit cards, bank transfers, checks, and financing through approved partners.

7. Project Timeline

Estimated project timelines are provided in good faith based on expected conditions. While we strive to complete projects on schedule, we are not liable for delays caused by:

  • Weather conditions and natural disasters
  • Material supply chain disruptions
  • Unforeseen structural or code compliance issues
  • Client-requested changes or additions
  • Permit processing delays by local authorities
  • Force majeure events

We will communicate any anticipated delays promptly and work diligently to minimize their impact.

8. Client Responsibilities

To ensure smooth project execution, the Client agrees to:

  • Provide accurate information about the property and project requirements
  • Ensure the work area is accessible and clear of personal belongings
  • Obtain any necessary permissions from HOAs or relevant authorities (unless we've agreed to handle this)
  • Make timely decisions regarding material selections and design choices
  • Provide access to water, electricity, and restroom facilities for workers
  • Communicate any concerns promptly to the project manager
  • Make payments according to the agreed schedule

9. Warranties

Native Home Space provides the following workmanship warranties:

  • Starter Package: 1-year workmanship warranty
  • Premium Package: 5-year workmanship warranty
  • Luxury Package: 10-year workmanship warranty

Manufacturer warranties apply to all materials and products used. Warranties do not cover damage caused by normal wear and tear, improper maintenance, natural disasters, modifications by third parties, or use of the renovated space beyond its intended purpose.

10. Cancellation Policy

If the Client wishes to cancel a project after signing the contract:

  • Cancellation before work commences: The deposit is non-refundable to cover administrative costs and material orders.
  • Cancellation after work has begun: The Client is responsible for payment of all work completed and materials ordered up to the cancellation date.
  • Cancellation must be submitted in writing to info@nativehomespace.com.

Native Home Space reserves the right to terminate the agreement if the Client breaches any terms of the contract, fails to make payments, or engages in behavior that creates an unsafe working environment.

11. Changes to Project Scope

Any changes to the original project scope must be documented in a written change order signed by both parties. Change orders will specify the additional work, cost adjustment, and any impact on the project timeline. No additional work will be performed until the change order is approved.

12. Permits and Inspections

Native Home Space will obtain all necessary building permits for renovation projects where required. Permit costs are included in the project estimate. We will schedule and facilitate all required inspections by local building authorities. The Client is responsible for any additional permit fees imposed by HOAs or community associations.

13. Intellectual Property

All content on our website, including text, graphics, logos, images, and design elements, is the property of Native Home Space and protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

Designs, renderings, and plans created for your project remain our intellectual property until full payment is received, at which point they are transferred to the Client for the specific project only.

14. Limitation of Liability

To the maximum extent permitted by law, Native Home Space shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services. Our total liability for any claim shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.

We are not liable for damage to personal property left in the work area. We recommend removing valuable items before construction begins.

15. Indemnification

The Client agrees to indemnify and hold harmless Native Home Space, its officers, employees, and contractors from any claims, damages, losses, or expenses (including attorney fees) arising from the Client's breach of these terms, negligence, or misuse of the renovated property.

16. Privacy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy for detailed information about how we handle your data.

17. Newsletter and Marketing Communications

By subscribing to our newsletter, you consent to receive marketing communications from Native Home Space. You may unsubscribe at any time by clicking the unsubscribe link in our emails, visiting our unsubscribe page, or contacting us directly. Unsubscribe requests will be processed within 48 hours.

18. Website Use

You agree to use our website only for lawful purposes. You may not:

  • Use the website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to our systems or data
  • Introduce viruses, malware, or harmful code
  • Scrape, copy, or distribute our content without permission
  • Impersonate another person or entity

19. Dispute Resolution

In the event of a dispute arising from our services or these Terms, both parties agree to first attempt resolution through good-faith negotiations. If the dispute cannot be resolved through negotiation, the parties agree to participate in mediation before a neutral mediator. If mediation fails, the dispute shall be resolved through binding arbitration in the state of Louisiana, in accordance with the rules of the American Arbitration Association.

20. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Louisiana, United States of America, without regard to its conflict of law provisions. Any legal proceedings shall be conducted in the courts of Louisiana.

21. Force Majeure

Native Home Space shall not be held liable for failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, civil unrest, government actions, labor disputes, or severe weather events.

22. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

23. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

24. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any signed service contracts, constitute the entire agreement between the Client and Native Home Space, superseding all prior agreements and understandings.

25. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Phone: (713) 686-6929
  • Email: info@nativehomespace.com
  • Address: 1298 Smyrna Rd, Keatchie, Louisiana 71046, USA
  • Business Hours: Monday - Saturday, 8:00 AM - 6:00 PM